Effective Date: Jun 1, 2023
Our Bespoke Retreats offer customers the flexibility they need to design something truly one-of-a-kind for their group’s next retreat. We partner with you to design and plan the perfect retreat through our core services, which include:
Supplementary to our planning services, Marco offers other services upon request and for an additional fee. These may include but are not limited to:
By using Marco’s Retreat services, you are able to really design your Event from bottom up. To ensure that your Event meets all of your needs, you must be available and engaged throughout the planning process, and we are not responsible for delays caused by you or your team. You must approve all bookings before we make them, and we will provide cost estimates with each booking option at your request. Our role is that of a consultant and advisor, but you are ultimately responsible for your final selections. We are not responsible if certain options are full or not available, or for price changes after we provide an estimate to you. When required by Marco or the third-party vendor or host, you agree to enter into booking contracts with the vendor or host and be responsible for these contracts.
SERVICE FEES & PAYMENT SCHEDULE.
By working with Marco for your Event, you agree to pay us a Service Fee of 15% based on the aggregate total of all components of the Event that we plan or coordinate and book.
* Rounded down to the nearest dollar.
** Percentage of total price of the Event components, including any amounts charged after the reservation was made, but exclusive of any taxes or service charges added to the total price.
If requested by you during the planning stage of the Event, Onsite Facilitation services will be provided by Marco at a rate of $1,500 per Marco staff member, per day for onsite logistical, coordination, and/or production support. These fees will be excluded from the aggregate total accounted for in the Service Fee calculation. In addition to the daily rate for Onsite Facilitation, you will pay for each Marco staff member’s accommodations and meals during the Event, which will be accounted for in total headcounts for the Event. Any travel costs or expenses incurred for the Marco staff member(s) providing Onsite Facilitation for the Event will be reimbursed by you in the final invoice.
You agree to pay the above Service Fees and Onsite Facilitation fees, plus any additional mutually agreed-upon charges, to Marco within fourteen (14) days of receipt of invoice(s) issued or at least fourteen (14) days prior to the event - whichever is sooner - via Stripe. Marco may pay amounts for your Event on your behalf, in which case your invoices will include both the third-party amounts and the amounts owed to Marco, and you agree to pay such amounts in full within fourteen (14) days of receipt of the invoice(s) issued via Stripe.
EVENT CANCELLATION & RESCHEDULING.
All reservations and orders made for your Event will be subject to the cancellation and rescheduling policies of the third party providing the property, services, or products. If you need to cancel or reschedule a reservation or order already placed for your Event, contact Marco immediately and we will work with the third party to try to accommodate your request. You are responsible for paying all cancellation and rescheduling fees, and in some instances you may not receive a refund depending on the third party’s policy.
If you reschedule an Event component (or the Event), your Service Fees will be calculated and owed based on the final price of the Event component(s), including any rescheduling fees. If you cancel an Event component (or the Event) after it was planned or coordinated and booked by Marco, you will owe Marco 20% of the Service Fees that would have been owed if the Event component or Event had not been canceled; if you pre-paid any amounts for a canceled Event component(s), Marco will refund all such amounts, minus the Service Fees owed to Marco and any applicable third party cancellation fees.
PRIVACY & CONFIDENTIALITY.
We respect the privacy of you and your guests. Other than as required to make bookings for your Event and otherwise provide our services, we will not use your name or logo, or the names of any of your guests, without your prior written permission. Additionally, to the extent that you disclose “Confidential Information” to Marco during the term of this Agreement, we agree to only use and not disclose the Confidential Information except to provide the services under this Agreement, including, but not limited to, performing research, booking, coordination, or other services related to the Event, or as otherwise agreed by you in advance. “Confidential Information” means information, data, documents, agreements, files, and other materials that you label or tell us are confidential or that, by their nature and under the circumstances, would be reasonably considered confidential or proprietary information of you or your guests, employees, or members.
If you cancel the Event, this Agreement will automatically terminate unless you and Marco mutually agree to additional services governed by this Agreement, other than the Event.
Additionally, either you or Marco can terminate this Agreement at any time without canceling the Event upon at least ten (10) days written notice to the other party. If this Agreement is terminated by either party but the Event is not canceled, you will owe Marco all fees earned up to the date of termination. Additionally, if you terminate this Agreement without canceling the Event, you will pay Marco reasonable fees for time incurred by Marco to transition the Event coordination to another party.
ADDITIONAL LEGAL TERMS.
Governing Law; Disputes. This Agreement shall be governed by and construed in accordance with the internal substantive laws, but not the choice of law rules, of the state of California. Any and all disputes relating to this Agreement will be settled by binding arbitration to be held in San Francisco County, California.