Marco Experiences, Inc.

Rescheduling, Cancellation, and Refund Policy

Effective Date: Jul 1, 2021

This Rescheduling, Cancellation, and Refund Policy supplements the Marco Terms and Conditions (collectively, the “Marco Terms”). All capitalized terms used herein but not defined have the meaning set forth in the Marco Terms. This policy is applicable to a purchase of Experiences and/or Goods through the Marco Website. For clarity, if you purchase Marco Experiences and/or Goods through one of Marco’s Third Party Business Partners’ channels, such Third-Party Business Partner’s policies, and not this Rescheduling, Cancellation, and Refund Policy, may apply to your purchase.


  1. Buyer Rescheduling an Experience. A Buyer may request to cancel or reschedule an Experience once, with no penalty. For a fully virtual Experience without Goods, such request must be made seven (7) days before the then-scheduled date on which the Experience is scheduled to take place. In-person Experiences, hybrid (i.e. combination virtual and in-person) Experiences and Experiences which include Goods may only be cancelled or rescheduled without charge fifteen (15) days or more before the then-scheduled date on which the Experience is scheduled to take place. Certain Experiences with Goods require extra lead time and therefore will only be cancelable or reschedulable up to twenty-one (21) days before the then-scheduled date on which the Experience is scheduled to take place. Such exceptions will be noted at or prior to the time of booking. Hosts are expected to comply fully with Buyer’s rescheduling request pursuant to these Host Terms. Rescheduling is subject to the Buyer and Hosts agreeing upon an alternate date and time for the Experience. If a Buyer requests to reschedule an Experience other than as permitted above or after they have provided shipping information for Goods, then such request to reschedule will be treated as a cancellation and the terms of Section 3 (Cancellation and Refund Policy) shall apply. A Buyer request to modify the number of Attendees for any Experience shall be treated as a request to reschedule and governed according to this Section 1.
  2. Host Rescheduling an Experience. A Host may reschedule a scheduled Experience one time at least fourteen (14) days before the then-scheduled date on which the Experience is scheduled to take place. A Buyer is expected to reasonably comply with a host’s good-faith request to reschedule an Experience once in compliance with the Agreement.
  3. Cancellation and Refund Policy. As a courtesy to Hosts and Buyers, Marco maintains this set of rules regarding the cancellations of and refunds for Experiences (“Cancellation and Refund Policy”):
    1. Virtual Experience without Goods. A Buyer may cancel a fully virtual Experience without Goods at any point up to seven (7) days before the Experience date. After this point, the Buyer shall receive neither refund nor credit towards a future purchase.
    2. In Person and Hybrid Experiences. Generally, a Buyer may cancel an Experience with any in-person component and receive a full refund up to fifteen (15) days before the then-scheduled date on which the Experience is scheduled to take place. If a Buyer cancels any such Experience fewer than fifteen (15) days but more than seven (7) days before the then-scheduled date on which the Experience is scheduled to take place, the Buyer is generally entitled to a refund of fifty percent (50%) of the Experience Fee previously paid by Buyer. Please note that certain Experiences require extra lead time and therefore will only be cancelable and refundable up to twenty-one (21) days before the then-scheduled date on which the Experience is scheduled to take place. Such exceptions will be noted at or prior to the time of booking, and the Buyer shall receive neither a refund nor credit towards a future purchase.
    3. Virtual Experiences with Goods. Generally, a Buyer may cancel a virtual Experience with Goods and receive a full refund up to fifteen (15) days before the then-scheduled date on which the Experience is scheduled to take place. Certain Experiences with Goods require extra lead time and therefore will only be cancelable and refundable up to twenty-one (21) days before the then-scheduled date on which the Experience is scheduled to take place. Such exceptions will be noted at or prior to the time of booking, and the Buyer shall receive neither a refund nor credit towards a future purchase.
    4. No Refunds After Shipment. Notwithstanding anything else set forth herein, any Experience that includes Goods is nonrefundable if cancelled by the Buyer after the Buyer has provided their shipping information to Marco.
    5. Host No Show. If a Host cancels an Experience, or if a Host is materially late to or does not show up, whether virtually or in person, for an Experience (“Host No Show”) and does not reschedule pursuant to Section 5, the Buyer is entitled to either (i) receive a full refund of the Experience Fee or (ii) reschedule the Experience.
    6. Refunds and Host Payments. The Host shall not be entitled to receive any fees for an Experience for which the Buyer is entitled to a full refund pursuant to this Section 3.
  4. Cancellation by Marco. Without limiting any of the other rights of Marco herein, Marco reserves the right to terminate or cancel any Experience (including as the Experience is occurring), if Marco finds, in its sole discretion, (i) that a Participant is violating applicable law or this Agreement, (ii) that the conduct of a Participant may be objectionable or harmful to other Participants, or (iii) to comply with a court order. If Marco cancels an Experience pursuant to this Section, then notwithstanding any other provisions of the Cancellation and Refund Policy, the Buyer will (unless the Experience is cancelled due to the conduct of a Buyer or Attendee) be issued a refund and the Host will not be entitled to any Deposits or Experience Fees. If the Experience is cancelled by Marco due to no fault of the Host, the Host shall still be entitled to payment for the Experience.
  5. Host No Show, and Other Complaints. If there is a Host No Show, Marco will use good faith efforts to help the Host and Buyer reschedule the Experience for a mutually agreed-upon date; however, the Host will ultimately be responsible for rescheduling the Experience with the Buyer. Hosts who are responsible for a Host No Show may, in Marco’s sole discretion, be prohibited from listing future events on the Marketplace or have their other booked Experiences cancelled. Marco reserves the right to terminate a Host’s ability to list and book Experiences on the Services based on the Host’s failure to timely provide their Experiences as booked or for any other reason, in Marco’s sole discretion. Marco reserves the right to withhold payment, in whole or in part, from a Host and refund amounts paid to the Buyer in the event of an unremedied Host No-Show, or if any Third Party Goods arrive either after the Experience has been completed or in spoiled condition, or if Marco becomes aware of a dispute between the Buyer and the Host regarding the Experience or the Third Party Goods. If you have any questions, complaints, or claims under this Rescheduling, Cancellation and Refund Policy, please contact us at: help@marcoexperiences.com.

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